Welcome to Adeija.com! These Terms & Conditions (“Terms”) govern your use of our e-commerce platform and services. By accessing, browsing, or purchasing on Adeija.com, you agree to be bound by these Terms. If you do not agree, please do not use our website.

This document outlines the rights and responsibilities of buyers, sellers, and Adeija.com as a marketplace facilitator and, in some cases, a manufacturer or direct seller of goods. It includes policies related to orders, payments, shipping, returns, refunds, liability, and dispute resolution.

 

1. Introduction & Scope

• Adeija.com operates as an online marketplace that facilitates the sale of products from various sellers, including multi-vendors, resellers, and inventory-based sellers.
• In addition to being a marketplace facilitator, Adeija.com may also manufacture and sell its own products.
• We offer a broad range of products and ship both domestically (India-wide) and internationally.
• We may accept Cash on Delivery (COD) for certain locations and products, but its availability is subject to change.
• Adeija.com does not assume responsibility for products sold by third-party vendors, except where we are the direct seller or manufacturer.

 

2. User Accounts & Responsibilities

2.1 Account Registration

• To access certain features or place orders, users must create an account with accurate and updated information.
• Users are responsible for maintaining the confidentiality of their login credentials.
• Misuse, fraudulent activities, or violations of these Terms may lead to account suspension or termination.

2.2 User Conduct

By using Adeija.com, users agree:

• Not to use the platform for unlawful activities.
• Not to engage in abusive behavior, fraud, or false claims against sellers.
• To comply with all applicable laws and regulations.
• To provide accurate shipping details and respond promptly to order-related communication.

 

3. Order Process & Payment Terms

3.1 Placing Orders

• Orders are confirmed only after successful payment through Razorpay, UPI, debit/credit cards, net banking, or other approved methods.
• COD (if available) must be paid in full upon delivery.
• We reserve the right to cancel orders due to payment failures, incorrect pricing, or stock unavailability.

3.2 Pricing & Errors

• Prices listed on Adeija.com are subject to change without prior notice.
• In case of pricing or typographical errors, Adeija.com reserves the right to cancel or modify an order and notify the affected user.

 

4. Shipping & Delivery Policy

4.1 Shipping Process

• We offer domestic and international shipping, and delivery times depend on the seller’s location and shipping service.
• Orders from multiple vendors may be shipped separately.

4.2 Estimated Delivery Times

Shipping Type	Estimated Delivery Time
Standard Shipping	5-10 business days
Expedited Shipping	3-5 business days
Same-Day Delivery	Available in select cities
International Shipping	Varies by country

• Delivery delays due to natural disasters, strikes, or logistical disruptions are beyond our control.
• Tracking information will be provided once an order is shipped.
• Lost or undelivered orders must be reported within 48 hours for resolution.

 

5. Returns, Refunds & Replacements

5.1 Return Eligibility

• Returns are accepted under the following conditions:
  • The product is defective, damaged, or incorrect.
  • The product does not match its description or images.
  • Missing parts or accessories.

5.2 Return Process

• Return requests must be initiated within 7 days of delivery.
• Returned products must be unused, in original packaging, and include proof of purchase.
• Some items (e.g., perishables, personalized products, hygiene items) are non-returnable.
• If a seller denies a return, Adeija.com will mediate but is not liable for the final decision.

5.3 Refund Processing

• Approved refunds are processed within 7-14 business days.
• Refunds for COD orders will be issued via bank transfer or store credit.
• Return shipping fees may be deducted unless the return is due to seller error.

 

6. Cancellations & Modifications

• Orders can only be canceled before shipment.
• Modifications after checkout require a new order and cancellation of the previous one.
• If a seller or Adeija.com cannot fulfill an order, a full refund will be issued.

 

7. Vendor & Reseller Responsibilities

• Vendors must ensure:
  • Accurate product descriptions with correct images and pricing.
  • Timely shipping of orders.
  • Genuine, legal, and quality-assured products.
  • Effective customer service for order-related issues.
• Adeija.com is not liable for vendor-related issues, except where we are the direct seller or manufacturer.

 

8. Intellectual Property Rights

• All content, trademarks, and branding on Adeija.com are protected under copyright laws.
• Unauthorized use, reproduction, or modification of our content is strictly prohibited.

 

9. Disclaimer & Limitation of Liability

• Adeija.com functions as both a marketplace facilitator and, in some cases, a manufacturer or seller of goods.
• We do not guarantee the quality or authenticity of third-party products.
• Liability for damages, losses, or indirect issues arising from transactions is limited to the value of the purchased product.
• Users agree to use the platform at their own risk.

 

10. Dispute Resolution & Governing Law

• Disputes should first be resolved through Adeija.com’s internal resolution system.
• If unresolved, disputes may proceed to arbitration or legal proceedings as per Indian law.
• These Terms are governed by the laws of India, and all disputes will be settled in the appropriate jurisdiction.

 

11. Amendments to These Terms

• Adeija.com reserves the right to modify these Terms at any time.
• Continued use of the platform after changes implies acceptance of the revised Terms.

 

By using Adeija.com, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. We encourage users to review them periodically for updates.