Refund & Return Policy
At Adeija, we are committed to providing a seamless and satisfying shopping experience for all our customers. Our Refund & Return Policy has been carefully designed to outline the terms and conditions under which returns, replacements, and refunds are processed. By shopping with Adeija, you agree to comply with the policy detailed below.
1. Return Eligibility
You may request a return under the following conditions:
The return request is initiated within 7 days from the date of delivery.
The product is unused, undamaged, and returned in its original packaging, along with all accessories, tags, manuals, and proof of purchase.
The item is not categorized under Non-Returnable Items.
The product is securely packaged to prevent damage during transit.
2. Non-Returnable Items
The following items are not eligible for return:
Perishable goods, including food items, beverages, flowers, etc.
Personal care and hygiene products such as cosmetics, skincare items, undergarments, etc.
Customized or personalized products, including made-to-order items and engraved products.
Digital products, software, and downloadable content.
Items that have been used, damaged, or altered after delivery.
Products explicitly marked as “Final Sale” or “Non-Returnable”.
3. Return Process
To initiate a return, kindly follow these steps:
Submit a Return Request
Visit our website and navigate to the Returns & Refunds section.
Complete the Return Request Form, providing your order details, product information, and the reason for the return.
Attach clear images of the product and its packaging, if required.
Approval & Return Instructions
Our support team will review your request and respond within 24-48 hours.
Upon approval, you will receive detailed return instructions, including the return shipping address.
Return Shipping
Customers are responsible for return shipping costs, except in cases where the product is damaged, defective, or incorrect.
We recommend using a trackable courier service to ensure the product is safely returned.
Product Inspection & Refund Processing
Once the returned item is received, it will undergo inspection to confirm compliance with our return eligibility criteria.
If approved, the refund will be processed to your original payment method within 7-10 business days.
If the return is rejected due to non-compliance, the product will be shipped back at your expense.
4. Refund Policy
Adeija offers refunds under the following circumstances:
Eligible Refunds
Products damaged during transit (must be reported within 48 hours of delivery).
Incorrect items received (wrong size, color, or product mismatch).
Defective products (malfunctioning or damaged upon arrival).
Orders canceled before shipment (within 12 hours of purchase).
Non-Refundable Scenarios
Refunds will not be issued in the following cases:
Items that have been used, damaged, or modified after delivery.
Products that do not meet the return eligibility criteria.
Return requests made after 7 days from the date of delivery.
Shipping charges are non-refundable unless the return is due to an error on our part.
Refund Processing Time
Refunds are processed within 7-10 business days from the date of approval.
Refunds will be credited to the original payment method (credit/debit card, UPI, etc.).
For delays exceeding 10 business days, please contact our customer support team.
5. Replacements & Exchanges
Customers may request a replacement under the following conditions:
The request is made within 7 days of delivery.
The product received is damaged, defective, or incorrect.
The same item is available in stock for replacement.
The product meets all return eligibility requirements.
If a replacement is not available, a full refund will be issued.
6. Damaged, Defective, or Incorrect Products
In the event of receiving a damaged, defective, or incorrect item:
Contact our customer support team within 48 hours of delivery.
Provide clear images of the damaged/incorrect item and its packaging.
Once verified, we will arrange a free replacement or issue a full refund.
Failure to report issues within the stipulated timeframe may result in the claim being declined.
7. Order Cancellation Policy
Orders can be canceled within 12 hours of purchase if they have not been processed for shipment.
Once an order is shipped, cancellations are not possible.
For eligible cancellations, a full refund will be processed within 7-10 business days.
8. Late or Missing Refunds
If you have not received your refund within the expected timeframe:
Recheck your bank account or payment method.
Contact your bank or payment provider; processing times may vary.
