At Adeija, we are committed to ensuring a seamless and satisfactory shopping experience for all our customers. Our Refund & Return Policy has been designed to offer a clear understanding of the conditions under which returns and refunds are processed. By shopping on Adeija, you agree to the terms outlined below.
1. Return Eligibility
Customers may request a return under the following conditions:
- The return request is initiated within 7 days from the date of delivery.
- The item is unused, undamaged, and in its original packaging, with all accessories, tags, manuals, and proof of purchase.
- The product is not listed under the non-returnable items category.
- The item is returned using proper packaging to prevent damage during transit.
Non-Returnable Items
Certain products are not eligible for return, including but not limited to:
- Perishable goods (food items, beverages, flowers, etc.).
- Personal care and hygiene products (cosmetics, skincare, undergarments, etc.).
- Customized or personalized products (items made to order, engraved items, etc.).
- Digital products, software, and downloadable content.
- Items that have been used, damaged, or altered after delivery.
- Products marked as “Final Sale” or “Non-Returnable.”
2. Return Process
To initiate a return, please follow these steps:
- Submit a Return Request
- Visit our website and navigate to the Returns & Refunds section.
- Fill out the return request form with the order details, product information, and reason for return.
- Attach clear images of the product and packaging if required.
- Approval & Return Instructions
- Our support team will review your request and respond within 24-48 hours.
- If approved, you will receive detailed return instructions, including the return address.
- Return Shipping
- Customers are responsible for return shipping costs, except in cases where the product is damaged, defective, or incorrect.
- We recommend using a trackable courier service to ensure the product is safely returned.
- Product Inspection & Refund Processing
- Once the returned item is received, it will be inspected to confirm it meets our return eligibility criteria.
- If approved, a refund will be processed to your original payment method within 7-10 business days.
- If the return is rejected due to non-compliance, the item will be shipped back to you at your expense.
3. Refund Policy
Adeija offers refunds in the following scenarios:
Eligible Refunds
- Product was damaged in transit (must be reported within 48 hours of delivery).
- Incorrect item received (wrong size, color, or product mismatch).
- Defective product received (malfunctioning or broken on arrival).
- Order canceled before shipment (within 12 hours of purchase).
Non-Refundable Situations
Refunds will not be issued in the following cases:
- The item has been used, damaged, or modified after delivery.
- The product does not match return eligibility conditions.
- The return request is raised after 7 days of delivery.
- Shipping fees are non-refundable, except in cases where the return is due to an error on our part.
Refund Processing Time
- Refunds are processed within 7-10 business days from the date of approval.
- The refund will be credited to the original payment method (credit card, debit card, UPI, etc.).
- In case of delays beyond 10 business days, please contact our customer support team.
4. Replacements & Exchanges
Customers can opt for a replacement instead of a refund under the following conditions:
- The replacement request is initiated within 7 days of delivery.
- The product received is damaged, defective, or incorrect.
- The same item is available in stock for replacement.
- The item meets all return eligibility criteria.
If the requested replacement is out of stock, customers will be offered a refund instead.
5. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please follow these steps:
- Contact our customer support within 48 hours of delivery.
- Provide clear images of the damaged/incorrect product and the packaging.
- Once verified, we will arrange for a free replacement or full refund.
Failure to report the issue within 48 hours may result in the claim being rejected.
6. Order Cancellation Policy
- Orders can be canceled within 12 hours of purchase if they have not been processed for shipping.
- Once an order is shipped, cancellations are not possible.
- If an order is canceled before shipping, a full refund will be issued within 7-10 business days.
7. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe:
- Check your bank account or payment method again.
- Contact your bank or payment provider, as processing times may vary.
- If you still haven’t received your refund, contact us at [Your Customer Support Email/Phone].