At Adeija, we are committed to ensuring a seamless and satisfactory shopping experience for all our customers. Our Refund & Return Policy has been designed to offer a clear understanding of the conditions under which returns and refunds are processed. By shopping on Adeija, you agree to the terms outlined below.

 

1. Return Eligibility

Customers may request a return under the following conditions:

• The return request is initiated within 7 days from the date of delivery.
• The item is unused, undamaged, and in its original packaging, with all accessories, tags, manuals, and proof of purchase.
• The product is not listed under the non-returnable items category.
• The item is returned using proper packaging to prevent damage during transit.

Non-Returnable Items

Certain products are not eligible for return, including but not limited to:

• Perishable goods (food items, beverages, flowers, etc.).
• Personal care and hygiene products (cosmetics, skincare, undergarments, etc.).
• Customized or personalized products (items made to order, engraved items, etc.).
• Digital products, software, and downloadable content.
• Items that have been used, damaged, or altered after delivery.
• Products marked as “Final Sale” or “Non-Returnable.”

 

2. Return Process

To initiate a return, please follow these steps:

1. Submit a Return Request
   • Visit our website and navigate to the Returns & Refunds section.
   • Fill out the return request form with the order details, product information, and reason for return.
   • Attach clear images of the product and packaging if required.

1. Approval & Return Instructions

1. • Our support team will review your request and respond within 24-48 hours.
   • If approved, you will receive detailed return instructions, including the return address.

1. Return Shipping

1. • Customers are responsible for return shipping costs, except in cases where the product is damaged, defective, or incorrect.
   • We recommend using a trackable courier service to ensure the product is safely returned.

1. Product Inspection & Refund Processing

1. • Once the returned item is received, it will be inspected to confirm it meets our return eligibility criteria.
   • If approved, a refund will be processed to your original payment method within 7-10 business days.
   • If the return is rejected due to non-compliance, the item will be shipped back to you at your expense.

 

3. Refund Policy

Adeija offers refunds in the following scenarios:

Eligible Refunds

• Product was damaged in transit (must be reported within 48 hours of delivery).
• Incorrect item received (wrong size, color, or product mismatch).
• Defective product received (malfunctioning or broken on arrival).
• Order canceled before shipment (within 12 hours of purchase).

Non-Refundable Situations

Refunds will not be issued in the following cases:

• The item has been used, damaged, or modified after delivery.
• The product does not match return eligibility conditions.
• The return request is raised after 7 days of delivery.
• Shipping fees are non-refundable, except in cases where the return is due to an error on our part.

Refund Processing Time

• Refunds are processed within 7-10 business days from the date of approval.
• The refund will be credited to the original payment method (credit card, debit card, UPI, etc.).
• In case of delays beyond 10 business days, please contact our customer support team.

 

4. Replacements & Exchanges

Customers can opt for a replacement instead of a refund under the following conditions:

• The replacement request is initiated within 7 days of delivery.
• The product received is damaged, defective, or incorrect.
• The same item is available in stock for replacement.
• The item meets all return eligibility criteria.

If the requested replacement is out of stock, customers will be offered a refund instead.

 

5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please follow these steps:

1. Contact our customer support within 48 hours of delivery.
2. Provide clear images of the damaged/incorrect product and the packaging.
3. Once verified, we will arrange for a free replacement or full refund.

Failure to report the issue within 48 hours may result in the claim being rejected.

 

6. Order Cancellation Policy

• Orders can be canceled within 12 hours of purchase if they have not been processed for shipping.
• Once an order is shipped, cancellations are not possible.
• If an order is canceled before shipping, a full refund will be issued within 7-10 business days.

 

7. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

1. Check your bank account or payment method again.
2. Contact your bank or payment provider, as processing times may vary.
3. If you still haven’t received your refund, contact us at [Your Customer Support Email/Phone].